Privacy Policy

Introduction

Welcome to WedInMex ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wedinmex.com and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Request information about our wedding packages
• Communicate with us via email, phone, or WhatsApp
• Create an account on our website (if applicable)

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Wedding date and event details
• Preferences and requirements for your wedding
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and other usage patterns

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (if you consent)

You can control cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

Data Collection Through Forms and Communication Channels

We collect personal information through various forms and communication methods on our website and external platforms. Below is a detailed description of each collection method:

Newsletter Subscriptions

When you subscribe to our newsletter through the form on our website, we collect:

• Email Address: Required to send you newsletters and updates
• Subscription Date: To track when you joined our mailing list
• IP Address: For security and fraud prevention

Purpose: We use this information to send you wedding planning tips, destination highlights, special offers, and updates about our services. You can unsubscribe at any time by clicking the unsubscribe link in any newsletter or by contacting us directly.

Contact Forms

When you submit a contact form or general inquiry on our website, we collect:

• Full Name: To address you properly in our response
• Email Address: To respond to your inquiry
• Phone Number: (Optional) For faster communication if needed
• Message Content: Your specific questions or requests
• Submission Timestamp: To track when you contacted us

Purpose: We use this information solely to respond to your inquiry, provide requested information, and maintain a record of our communications. Your contact information may be added to our CRM system for follow-up purposes.

Wedding Package Inquiry Forms

When you request information about wedding packages or submit a detailed inquiry, we collect:

• Personal Details: Full name, email address, phone number
• Wedding Information: Preferred date, destination, number of guests
• Event Preferences: Ceremony type, reception style, special requirements
• Budget Range: (Optional) To help us recommend suitable packages
• Additional Notes: Any specific requests or questions you have

Purpose: We use this information to prepare personalized wedding package recommendations, coordinate with vendors, provide accurate quotes, and plan your destination wedding. This information may be shared with our partner venues and vendors (with your consent) to facilitate service delivery.

Sales and Booking Forms

When you book a package or make a purchase through our website, we collect:

• Full Name: For contract and booking purposes
• Contact Information: Email, phone number, mailing address
• Event Details: Wedding date, venue preferences, guest count
• Payment Information: Credit card details, billing address (processed securely through encrypted payment processors - we do not store full credit card numbers)
• Booking Confirmation: Contract acceptance, terms agreement

Purpose: We use this information to process your booking, coordinate services, issue invoices, manage payments, and fulfill our contractual obligations. Payment information is processed through secure third-party payment processors compliant with PCI-DSS standards.

WhatsApp Communications

When you contact us via WhatsApp (by clicking our WhatsApp link or messaging us directly), we may collect:

• Phone Number: Your WhatsApp number used to contact us
• Profile Information: Name and profile picture visible on WhatsApp
• Message Content: All text messages, photos, videos, and documents you share
• Message Metadata: Timestamps, read receipts, delivery status

Purpose: We use WhatsApp as a convenient communication channel to answer questions, share information, coordinate wedding details, and provide customer support. WhatsApp conversations are governed by WhatsApp's own privacy policy in addition to ours. Please note that WhatsApp uses end-to-end encryption, and we may save message transcripts for record-keeping purposes.

Email Communications

When you email us directly at info@wedinmex.com or any of our team members:

• Email Address: Your sender email address
• Name: As provided in your email signature or message
• Email Content: Full message content including attachments
• Email Metadata: Subject line, timestamps, email headers

Purpose: We maintain email correspondence for business records, to provide continuity in our communications, to reference previous agreements or discussions, and to ensure we fulfill your requests accurately.

Phone Call Records

When you call us at +52 1 984 169 0569:

• Phone Number: Your calling number (captured by caller ID)
• Call Details: Date, time, and duration of calls
• Conversation Notes: Summary of discussion points (written by our team)

Purpose: We maintain call records to follow up on inquiries, track customer service interactions, and maintain accurate records of our business communications. We do not record phone conversations unless legally required and with your explicit consent.

Data Retention for Forms

We retain form submissions and communication records for different periods depending on their purpose:

• Newsletter Subscriptions: Until you unsubscribe
• General Contact Forms: Up to 3 years after last contact
• Package Inquiries: Up to 5 years for business records
• Sales Records: 7 years as required by tax and accounting regulations
• Communication Logs: Up to 3 years for customer service quality purposes

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our wedding planning services
• To respond to your inquiries and communicate with you
• To send you information about our packages, promotions, and events (with your consent)
• To process payments and transactions
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To prevent fraud and ensure website security
• To comply with legal obligations and enforce our terms

How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers, wedding vendors)
• Business Partners: We may share information with wedding venues, photographers, caterers, and other vendors involved in your wedding (with your consent)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: We may share your information for any other purpose with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure data storage with reputable cloud providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

GDPR Rights (European Economic Area)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• The right to be informed about how your data is used
• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

CCPA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites and services (such as social media platforms, vendor websites, or payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We will take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our website does not currently respond to Do Not Track signals. However, you can manage your cookie preferences through our cookie consent banner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.